We’re sorry to hear that your order arrived damaged, and we sincerely apologize for the inconvenience.
To help us investigate the issue and find the best possible solution, please email us at info@swisstoniq.com with the following information:
Photos of the outer shipping box from several angles, clearly showing its condition upon arrival.
A photo of the shipping label on the box, with the delivery details visible.
Photos of the damaged item, clearly showing the damage.
A brief description of the issue, including any relevant details.
Once we receive the information, we’ll investigate the matter with our fulfillment team and assist you in resolving the issue as quickly as possible.
Thank you for your patience and continued support. If you have any further questions, please don’t hesitate to contact us. We’re always happy to help!