Yes, absolutely. If you would like to switch to a different product, our team will be happy to assist.
Please note that our subscriptions are product-specific. This means that when you change your subscribed product, we need to remove the current product from your subscription and add the new product. The new product will then be treated as a new subscription and will be subject to the standard 3 billing cycles/orders minimum commitment.
If your current subscription is still within its initial 3-billing-cycle lock-in period, we normally cannot change, skip, pause, or cancel the subscription during this period.
However, we understand that sometimes a product may not be suitable for your skin or you may experience an allergy or sensitivity. If this is the case, please contact us and let us know. We will take your situation into consideration and do our best to assist you.
How do I request a product change in my subscription?
Simply contact our Customer Care team at info@swisstoniq.com and include the following information:
- Your full name or email address
- Your subscription order number, if available
- The new product you would like to receive instead
Our team will review your request, make the necessary changes where possible, and confirm once the update has been completed.
Is there a deadline for requesting a product change?
Yes. Please contact us at least 3 days before your next billing date whenever possible. This gives our team enough time to process the change before your next subscription order is generated.
If you have any questions about changing your subscription, please don't hesitate to contact our Customer Care team. We're always happy to help.