Our serums are formulated with 100% natural, safe ingredients. Despite searching extensively, we have not found any natural ingredient that can keep all components perfectly blended under all temperatures.
The only way to completely prevent separation would be to add synthetic chemicals, which goes against our commitment to keeping our skincare completely toxin-free. We refuse to include anything synthetic or potentially harmful to your health.
Because of this, our serums may occasionally separate if exposed to extreme cold during winter transport, extreme heat in summer, during storage, or simply over time. While it is unfortunate when products are affected by conditions beyond our control, please rest assured that the serum remains fully effective for your skin. Shaking the bottle well before each use will restore the intended texture.
If your serum appears separated, we would be happy to assist further, please send us a short video showing the product, and we will guide you on the next steps.
Thank you for your understanding and for trusting our naturally safe skincare.