We’re sorry to hear that your order has not arrived yet. 

Please check the status of your delivery using the tracking number provided in your shipping confirmation email.

If the tracking shows that your parcel has been delivered:
Please first check around your property and other safe locations, as the carrier may have left the parcel in a designated safe place. We also recommend checking with your household members and neighbours to see if someone may have accepted the parcel on your behalf.


If the tracking shows that your parcel is available at a parcel shop or pickup location:
The carrier will typically provide a delivery notification with information about where your parcel is being held and when it can be collected. 


If you do not have a delivery notification, please check the carrier’s tracking website using your tracking number. The tracking information may provide the name and address of the parcel shop where your order is available for collection. You can also contact the carrier directly, who will be able to provide you with the complete collection details.

If you are still unable to locate your parcel or need further assistance, please contact us at info@swisstoniq.com. To help us investigate your delivery as quickly as possible, please include your order number and tracking number in your message.

We’re here to help and will do our best to resolve the issue for you